Order Information


Place your desired items in the shopping cart and proceed to our secure checkout.  We accept Visa and Mastercard, or you can use your Paypal account.  Payment is transmitted via SSL encrypted technology so that you can complete your entire transaction through our secure website.


All orders are shipped by Canada Post Expedited.  Our standard in house processing is 1 - 2 business days, except during holiday seasons where processing could take a little longer.  Transit time is in addition to our processing time and will take anywhere from 1 to 5 days within Canada and could take up to 2 weeks to the United States.

Your order will be carefully packaged for shipment from our facility in Duncan B.C.  You will receive a Canada Post Tracking number by e-mail when your parcel is shipped.  This is your confirmation of shipment and we suggest that you keep a copy of this number until you receive your order.  If you are unavailable to receive your package from Canada Post it will be taken to the nearest Canada Post outlet and you will receive a notice stating where your parcel is being held for pick up and how long it will be held for.  Shipping is always FREE in Canada on orders of $125.00(not including taxes) or more. 


If you are anything less than happy with our products, please let us know.  You can contact us toll free at 1-877-256-5888 or by e-mail at info@koginaturals.com so that we can assist you with the return or exchange of your item.  We will accept the return of unopened items that you are dissatisfied with if we receive it back at our office within 15 days of delivery.  Once we receive the product back, we will issue a credit back to you or replace the product for you. *Please note: sale items and promo items not eligible for return. 


The information on our web site is provided to help you make your decision as to what products are best suited to your needs.  Any of this information should not be taken as medical advice.  If you have any medical questions, please consult your physician.  Please do not use cosmetics on broken, irritated or extremely sensitive skin without first doing a patch test or consulting with your doctor.  Please read all ingredients carefully before using and avoid any ingredients that you suspect may cause you a reaction.  Most of the products at Kogi Naturals are considered mild and natural, however some people can still have an allergic reaction to any natural ingredients.  If you do experience a rash or irritation, please discontinue use and contact your physicain.

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